Managing care home enquiries
Keep your care home occupancy high by managing empty beds and looking after your enquiries. Care for them like you would your residents and they will soon want to move in!
First things first, monitor those vacancies and make sure you have your eye on your funding mix. Next, add on any enquiries you receive with as much detail as possible. That will help you and your staff to look after the enquiry well. Remember to plan follow-ups and prepare for any visits, based on your information about the enquirer.
Finally, keep on top of your waiting list and pipeline of active enquiries by staying in touch, completing follow-ups and recording the latest status on your enquiry record.