No matter what the size of your company, one of your main objectives is to maintain a high occupancy level. Coolcare gives you the tools to manage this and to monitor the quality of your communications with potential clients and external agencies.
With a built in enquiries management system, you can easily log any leads coming into the home, even if they come by e-mail, phone or fax. You can quickly set your own marketing status, and follow a pre-defined plan of admission, from taking the enquiry, right through to brochures, show-rounds, pre-admission assessments and finally accepting the client or steerin them in the direction of an appropriate care facility.
The Occupancy Manager allows you to assign tasks to existing Coolcare users, using its internal messaging and calendar system. Whilst managing all this in the tasks screen, ensuring everything is being done on time and, more importantly, according to internally set timescales and quality control.
A Client Relationship Management (CRM) database is then generated with all types of contacts, be it Social Workers, Doctors, Professionals or Next of Kin. Here you have the tools to create a mail merge to directly write to any of the contacts in your CRM and increase your communities communications capabilities.