The need to be able to communicate with staff needs no explanation, but with the phone constantly going and the mobile often switched off whilst working, just how can you get information to your entire team?
Coolcare includes the internal Coolmail Messaging System – email, but for internal use only – no distractions from friends and would be suppliers. You can quickly and efficiently send messages to anyone in the home or company (if you have the right permissions). Often setup to be accessible from a simple PC in the staff room, Coolcare allows operators to interact with employees they may not get to talk to, and managers and carers to communicate with members of staff about issues that may not get addressed as quickly as they should do.
Quietly running alongside the email system is a Text Messaging centre that allows you to send text messages to anyone with a recorded number in the system. This can all be tracked and monitored using the history panel. Say for example a carer phoned in sick at the last minute, you can simply send a message to all the members of the carers group and ask if anyone is available, first come first served – no more ringing around multiple members of staff, one message great results. You can use the system to contact NOK and family too, with Coolcare the possibilities are endless.